Returns & Exchanges
At Kota Jewelry, we want you to be completely in love with your new pieces. If you are not satisfied with your purchase, we offer a 30-day return policy for all unworn items in their original packaging.
Initiate Your Return
Visit our online returns portal with your order number and email address to select the items you wish to send back.
Pack Your Jewelry
Carefully place the jewelry in its original gift box and secure it within a padded shipping mailer to prevent damage during transit.
Attach Shipping Label
Print the prepaid shipping label provided via email and securely affix it to the outside of your return package.
Receive Your Refund
Once our artisans inspect the returned items, we will process your refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing